Review guidelines

Last updated: 3 September 2026

These guidelines keep Vookamba useful and fair. Every review must follow them. Reviews that don’t are not published, or are removed.

1. Write about a genuine, first-hand experience

  • Only review a business you have personally used or interacted with as a customer.
  • Don’t review your own business, employer, or a competitor.
  • Don’t post a review someone paid you or rewarded you to write.
  • We may ask you for proof of your experience (for example a receipt, booking reference or account number). We will never publish that proof.

2. Keep it about the customer experience

Focus on what happened: the service, the product, the staff, the timing, the outcome. Avoid speculation about a company’s internal affairs that you cannot know first-hand.

3. Be lawful and respectful

  • No hate speech, threats, harassment or discriminatory language.
  • No content that is defamatory, or that accuses someone of a crime without a factual basis.
  • No sexually explicit or obscene material.

4. Protect personal information

Do not include anyone’s full name (other than a public-facing staff member acting in their role), phone number, home address, ID number, account number, vehicle registration or photo. Do not post your own sensitive data either.

5. No spam or advertising

No promotional links, referral codes, or repeated identical reviews. One review per business per experience.

6. Stay on topic

Review the correct business. If a business has several branches, mention which one. Don’t use reviews to comment on Vookamba itself — contact us instead.

Editing and removing your review

You can edit or delete your review at any time from your dashboard. An edited review is checked again before the changes appear.

How we enforce these rules

We use automated screening and human moderators. We may remove a review, ask you to edit it, or in serious or repeated cases suspend an account. If your review is rejected we tell you why and you may resubmit a compliant version. If you believe we got a decision wrong, contact us.