Frequently asked questions

Yes. Reading and writing reviews is completely free.

No. Anyone can read reviews. You only need a free account to write one, vote “helpful”, or report a review.

Usually less than 2 business days. Every review is checked by our moderation team first.

Your display name is shown with your review. You can use a nickname, but it must be consistent and not impersonate someone else. Your email address is never shown publicly.

Yes, at any time from your dashboard. Edited reviews are re-checked before the changes go live.

We email you the reason. The most common causes are missing proof of a genuine experience, personal information, or language that breaks our guidelines. You can fix and resubmit it.

Create an account with your work email, find your business, and click “Claim this business”. We verify claims manually. See For businesses.

No. Neither you nor Vookamba can remove a genuine review. You can reply publicly, and you can flag a review you believe breaks our guidelines for our team to assess.

Flag it from your claimed profile with as much detail as possible. Our team investigates every report and removes reviews that fail verification.

Yes, as long as you ask all customers (not only happy ones) and never offer a reward for a positive review.

See our Privacy Policy. In short: your account details, your reviews and activity, and basic technical logs.

Email us from the contact page and we will delete your account. Your reviews may be kept in anonymised form so that business scores remain accurate.