Absa Bank Zambia

The service itself is fine but getting help when something goes wrong is frustrating. Spent a long time on the phone and got passed around.

Have used them for over a year now with no problems. The app is easy to use and customer care actually responds.

Repeated problems that were never properly resolved. Ended up switching to a competitor.

Nothing special either way. It does the job. Communication could be clearer about fees and timelines.